Refund Policy

Refund and Replacement Policy

Digital products (codes, cards and direct top-ups) are consumed upon delivery, so they cannot be refunded or replaced after delivery except in the cases stated below.

Full refund cases

• We are unable to fulfill the order for any reason.
• You were charged without an order being created, or charged twice for the same order.

Non-refundable cases

• A code that was delivered, revealed or used and verified as valid.
• A top-up completed to the Player ID entered by the customer, even if the ID was wrong; please make sure the ID is correct before paying.
• Choosing the wrong store or region for the card (Saudi, US…), or changing your mind after delivery.

Defective card, completed order or executed top-up

If a delivered code, a completed order or a top-up marked as executed turns out to be defective, we follow this procedure:

1. Report: contact us within 24 hours of receipt with the order number and a clear screenshot of the error, or proof that the top-up was not received.
2. Keep the code: do not try to use the code again or share it with anyone until the check is complete.
3. Supplier verification: we escalate the report to the card supplier or the party that executed the top-up (the provider) to confirm from their records that the fault is on their side.
4. Inspection time: the check depends on the supplier's response, usually 1 to 7 business days, and we inform you of the result as soon as it is issued.
5. If the supplier is confirmed at fault: the supplier compensates the store, then the store compensates you with an equivalent replacement or a full refund to the original payment method (or store wallet credit if you choose).
6. If the card is found valid or already used, or the top-up reached the entered ID: we send you the verification result, and no refund is accepted in this case.

Refund method and timing

• Refunds are issued to the same payment method used for the order.
• The amount appears in your account within 5 to 14 business days depending on your bank or payment provider.

Contact

For inquiries or to file a report, contact us through the channels shown in the store and include your order number.

This policy is applied in a manner that does not conflict with the regulations in force in the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations.